Looking to Fire Your Boss? Can you do this: Talk to customers over the phone, email, online chat or social media to resolve their questions or concerns Maintain and updates customer information as necessary Calmly attempts to resolve and de-escalate any issues Escalate calls to supervisor when necessary and appropriate Respond to requests for assistance and/or possible processing of credit card authorizations Track call-related information for auditing and reporting purposes Provides feedback reports on call issues related to downtime and/or training issues Upsell to customers as necessary If so apply for this opportunity at https://virtuallionssolutions.com/apply