Astin Info Serve has expertise across different business lines. These include support and service, loyalty and retention, contact center consulting, social media services, and support services. We work across industries including media, healthcare, life sciences, banking, insurance, telecom, retail and real estate. Our offering Our customer service offerings include sales support, general query, technical support and billing support. Sales support: From lead generation to lead closure, we support the entire sales cycle. We also provide up-sell and cross-sell services. Customer Service Value Chain.

General query: We handle order status enquiry requests, product-related information, and resolve customer complaints.

Technical support: Our helpdesk / technical support offers a round-the-clock service portfolio consisting application operation support, remote desktop management, network support, and messaging system support. We also provide level 0, level 1, and level 2 support services. Billing support: We handle bill generation and account maintenance for complex services such as fraud management.

Collections: We offer collections services for early and late stages, and dispute investigation and resolution. Data Conversion: We offer moving of data from one source to another. This include historical, archived and physical data to the target storage after cleansing and indexing documents.